Frequently Asked Questions (FAQ)
Our Web Sales Team are available from Monday to Friday 09:00 to 17:00 on +234 908 2918824 or via email at firstname.lastname@example.org to assist you with any question you may not have been able to find the answer to on our website.
How do I place and order?
You can make an order online, by telephone or by email. You may order online 24 hours a day, 7 days a week. Simply add items you require to your shopping cart. Once you have selected all the items you require, click ‘checkout’ at which time you will be required to confirm items selected and complete the checkout process.
For telephone purchases please call our web sales team at +234 908 2918824 Monday to Friday 09:00 to 17:00.
How do I set my online account and order?
When you browse through the site you can simply add the products you like to your ‘Shopping Bag’. When you are finished shopping and would like to order the items, click on your shopping bag, make sure you are happy with the list of items shown and continue to the ‘Checkout’.
For returning customers:
If you are a returning customer, log in by entering your email address and your chosen password. Should you have forgotten your password, you can simply do a password reset, and information will be sent to your email address.
For new customers:
You will need to set up a customer account with us:
- Step 1 – Register with us:
Enter your personal details (email address, password, name, address etc) on the page.
- Step 2 – Address details:
You now have to provide your billing address. If you would like your purchase to be delivered to an alternative address, select ‘Deliver to Different Address’, enter the details and click ‘Continue’.
- Step 3 – Payment details:
When placing an order, you will be redirected to our payment processor, Paystack through a secure connection. Once you payment has been approved, or declined, you will be redirected back to our site to complete your order processed.
- Step 4 – Order Confirmation:
You can choose to print your order confirmation, however, it will also be sent to the email address you have given to us when registering your account.
What forms of payment do you accept?
We accept all major debit and credit cards in Nigeria such as Visa, MasterCard, Verve. We also accept international debit and credit Visa and MasterCard.
Do you deliver outside Nigeria?
No. We currently only deliver to Nigerian addresses.
Can I pick up my item in-store?
No. You must provide a valid delivery address while placing your order.
What are your delivery charges?
We charge N1000 for clothing to addresses within Lagos state. Delivery is FREE if you purchase more than one item in your order. We charge N2500 to addresses outside Lagos state.
We charge N1500 for large items such as furniture, to Lagos addresses, and N4000 to addresses outside Lagos.
Delivery fees are paid directly to the delivery company, we do not profit from them.
Do I need to sign for my order?
Yes, a signature is required upon delivery and please note that we only deliver Monday to Friday during working hours.
Can somebody else sign for my order?
That depends on the delivery company we use. The delivery company will reach you with the phone number and email address you supplied us during checkout, in order to schedule a convenient delivery window for you.
Karamba! does not take responsibility for loss or damage to goods once they have been signed for.
What is your return policy for item bought on Karamba.com.ng?
We are happy to exchange or refund any items (except underwear) that have not been altered, washed or worn within 7 days of original order receipt. Karamba! can not be held liable for courier charges, customs duties or lost parcels.
For more info on return policy, please click here.